FAQ

Save9 Limited is a UK-based (Scarborough, North Yorkshire) internet service provider founded in 2002 – that offers broadband, voice, data and cybersecurity services. We provide internet services for businesses, residential customers and caravan owners.

Cost and complexity are highly likely to be key factors in your decision making process – which is something Save9 promises to help you manage more effectively – from rural-broadband service selection to caravan internet installations, full fibre business broadband or hosted IT services. You get a high-value service with lower overheads from Save9 whilst we maintain better service reliability and security. We’ve helped thousands of customers over the last 20+ years deal with the cost and complexity of internet services which is why we understand most Save9 customers stay loyal to us and love what we do for them.

Our company is proudly based right here in Scarborough, North Yorkshire. As a local business, we’re deeply invested in our community and committed to providing personalised customer experience that national firms or ‘out-of-the-area’ competitors simply can’t match. We understand the unique needs of our customer base and strive to build lasting relationships with each and every customer. We’ll always get back to you if you raise a support request and we’ll do our utmost to help you solve any technical problems with our service if they arise. When you choose Save9, you’re not just a number – you’re part of our family.

If you ever need to get in touch we can be reached by one of these contact methods:

• Email: support@save9.com or sales@save9.com
• Phone: 01723 817999
• SMS: 07418 369999
• Website: contact form

Our office hours are Monday to Friday (9am-5.30pm) excluding bank holidays and public holidays. We also provide on-call weekend tech support cover to handle major incidents or outages – so please allow us to get back to you next working day if you require non-critical technical assistance – whether it’s remote or on-site help that you need.

Whilst we strive to offer competitive and sensible pricing – our focus is on delivering exceptional value for your money from day one. We don’t push low-introductory pricing that lock customers into higher payments further down-the-line. This means that while we may not always be the cheapest option, we prioritise factors like higher performance, great customer care, reliability and honesty. We believe that true value lies in the long-term benefits and return on investment you receive, rather than just the initial price tag.

Save9 Internet Services distinguishes itself from competitors through a combination of key advantages. Its locality to residents, businesses and holiday parks ensures optimal service visit times, choice of service options and faster connectivity – a crucial factor for end-customers. Coupled with its commitment to top-level customer service, Save9 provides prompt and personalised support, addressing connectivity concerns swiftly. Furthermore, Save9’s competitive pricing yet continual annual investment in upgrading its networks and cloud sevices offers excellent value, making high-quality internet services affordable for all its customers. In essence, Save9 provides a superior, local and customer-centric internet solution that it will always develop and enhance to keep up with changing customer demand.

You should choose Save9 because we’ve earned a solid reputation for trust and reliability during the twenty+ years of being in business. Our loyal customers value the consistent quality of our products/services and the exceptional care we provide them. We’re proud of the positive feedback and online reviews that reflect our commitment to customer satisfaction. We’re confident that you’ll appreciate the same level of dedication and excellence that has made us the trusted choice for so many others.